Primary Function:

Function as the Bank’s primary contact with the public.  Work directly with customers, manage cash drawer, involve the receipt and payment of negotiable instruments, and handle customers’ inquiries or concerns.  Recognize situations that suggest a customer’s need for additional services and refer the customer to the appropriate department.

Specific Duties/Accountabilities:

·         Provide quality, personalized service (greeting/closing, use customer name, telephone etiquette, error resolution, and written/oral communications).

·         Receive checking and savings deposits/withdrawals, check endorsements

 verify cash in/out and issue receipts.

·         Accept checks for cashing; verify endorsements, validity, and availability of funds.

·         Receive various types of payments, redeem savings bonds, issue official checks, and travelers cheques

·         Count, prove, and package currency and balance cash drawer.

·         Effectively use technology in order to accurately complete required customer transactions and documentation.

·         Observe all security/internal controls and protect the Bank against criminal or fraudulent activities.

·         Prepare and file appropriate regulatory forms correctly; Regulation CC Holds, SARs, CTRs etc.

·         Other duties as assigned

Job Skill and Qualifications:

Position requires outstanding customer service skills.  The individual must be accurate, conscientious and be able to work under pressure.  High school education or equivalent.